Effective Date: 10 September 2026
Coolvent Technology (“Coolvent Technology”, “Company”, “we”, “us”, or “our”) respects the privacy of its customers, clients, vendors, suppliers, website visitors and business partners.
This Privacy Policy explains how we may collect, use, store, disclose and protect information received in connection with our products, services, website, enquiries, quotations, orders and business relationships.
1. Information We May Collect
Depending on the nature of your interaction with us, we may collect:
Personal Information
- Name
- Mobile/telephone number
- Email address
- Business/company name
- Designation
- Billing and delivery address
- GST and business information
- Information provided through enquiries or quotation requests
- Communication records
Business & Transaction Information
- Purchase orders
- Quotations
- Invoices
- Product requirements
- Technical specifications
- Delivery information
- Payment-related information
- Vendor/supplier information
- Service and warranty records
Website/Technical Information
When you use our website or digital services, certain technical information may be collected, such as IP address, browser/device information, pages visited, approximate usage information and other information collected through cookies or similar technologies, where applicable.
2. How We Use Information
We may use information to:
- Respond to enquiries.
- Prepare quotations and proposals.
- Process orders and payments.
- Arrange delivery, installation and service.
- Provide warranty and after-sales support.
- Communicate with clients and vendors.
- Manage supplier and vendor relationships.
- Maintain business and accounting records.
- Improve our products, services and website.
- Prevent fraud, misuse or unauthorized activity.
- Comply with applicable legal and regulatory obligations.
- Send business-related communications where permitted by law.
3. Sharing of Information
We may share relevant information with trusted third parties where reasonably necessary for business operations, including:
- Logistics and transportation providers.
- Installation/service personnel.
- Payment and banking service providers.
- Professional advisers.
- Technology and hosting providers.
- Suppliers or business partners where necessary to fulfil an order or service.
- Government, regulatory or law-enforcement authorities where required by applicable law.
We do not intend to sell personal information to third parties as a commercial product.
4. Payment Information
Where payments are processed through banks, payment gateways or other third-party providers, the relevant provider may process payment information according to its own terms and privacy practices.
Coolvent Technology does not intend to store sensitive payment credentials such as complete card passwords, PINs or similar authentication information unless legally required and handled through appropriate systems.
5. Cookies
Our website may use cookies and similar technologies to improve functionality, security, analytics and user experience.
Users may be able to control cookies through their browser settings. Disabling certain cookies may affect website functionality.
6. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We may retain personal and business information for as long as reasonably necessary for the purposes described in this Policy, including fulfilling contractual, accounting, tax, warranty, legal and regulatory requirements.
When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.
8. Third-Party Websites
Our website or communications may contain links to third-party websites or services.
Coolvent Technology is not responsible for the privacy practices, content or security of third-party websites. Users should review the privacy policies of those websites before providing information.
9. Client & Vendor Communications
We may contact Clients and Vendors by phone, email, SMS, WhatsApp or other business communication channels regarding:
- Orders
- Quotations
- Payments
- Deliveries
- Installation
- Warranty
- Service
- Vendor coordination
- Important business notices
Where legally required, appropriate consent or opt-out mechanisms will be provided for promotional communications.
10. Your Privacy Rights
Subject to applicable law, individuals may have rights concerning their personal information, which may include requesting access, correction, updating or deletion of certain information, or raising concerns regarding its processing.
Requests may be submitted using the contact details provided below.
We may need to verify the identity of the requester before processing a request.
11. Children’s Information
Our services are primarily intended for businesses, customers and general users and are not specifically directed toward children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
12. Vendor & Business Partner Data
Information relating to vendors, suppliers, contractors and business partners may be collected and processed for procurement, verification, payment, compliance, communication, accounting and business-management purposes.
Vendors are responsible for ensuring that information they provide to Coolvent Technology is accurate and that they have appropriate authority to provide personal information relating to their employees, representatives or other individuals.
13. Changes to This Privacy Policy
Coolvent Technology may update this Privacy Policy from time to time to reflect changes in its business, technology, legal requirements or privacy practices.
The updated version will be effective from the date stated in the revised Policy.
14. Contact & Privacy Queries
For privacy-related questions, requests or complaints, please contact:
Coolvent Technology
Email: coolventtechnology@gmail.com
Phone: +91-8930524042
Address: Plot No. 330, Gali No. 5, Tech Chand Nagar, Sector 104, Gurugram, Tikampur, Haryana 122006, India
Website: https://coolvent.in/
Last Updated: 10 September 2026
